“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten”
I’ve used this classic Bill Gates quote a number of times in this blog over the last 5 years and have certainly witnessed it playing out in technology developments I have been associated with during my career – from desktop publishing, to digital broadcasting, 3G mobile, web-based applications and consumer electronics.
Since entering the workplace in marketing roles in the 1980s, there is no doubt that the processes involved in marketing have evolved tremendously over the last 20 years but I find myself somewhat disappointed and disillusioned with what’s happened in the field of ‘Technology for Marketing’ over the last 10 years.
Things certainly seemed a lot more clear cut when the TFM show was in its ascendance back in 2003 and divided its proposition across marketing, customer service and sales domains. The irrational exhuberance of those heady dotcom days was passed and there was a much more serious focus on the tangible things technology could deliver to the sales, marketing and customer care agendas and processes.
10 years on we have an explosion of acronyms – not just amongst the exhibitors but from the exhibition organisers themselves – TFM&A, OA&A, IDMX and P&ME – err WTF? Continue reading →