hmmm – these are not words I have associated with our national telecoms behemoth in the past and much as I enjoy a rant over poor customer service and corporate inefficiencies I have to say that on this very rare occasion I write in praise of my recent experiences.
After many years of pedestrian home broadband service, frustratingly right on the edge of the Virgin Media network but seemingly too far for them to shift a bit of dirt in my direction, I am now enjoying ‘superfast’ BT Infinity.
By way of an instant example of the difference, my wife recommended I watched a particular sequence of Ice Road Truckers: Deadliest Roads the other evening before the Infinity install. The bit she wanted to show me was about half way through the 45 minute episode and she had to wait at least 10 minutes for it to load from the Demand 5 service. Contrast that with the BBC iPlayer demo the BT engineer gave after install where a 1 hour programme loaded instantly and he was able to play the beginning, middle and end of it in a matter of seconds.
Not only am I delighted with the service speeds, and have almost doubled my Drupal development activities during the morning ;), but the whole experience in ordering the service, receiving the equipment and getting it installed has not only been fast but also ‘super efficient’!
BT has made excellent use of the web, email, text message, phone and post to keep me informed every step of the way from switching my lines back to them from ‘Talk Crap‘ (a not so pleasant telecoms experience where they shot themselves in the foot spectacularly by phoning me relentlessly to get me to buy new stuff), to arranging the engineer’s visit and then following everything up.
Well done BT!